Our Client Care Specialists
With a longstanding passion for beauty, aesthetics, and organization, Lauren brings a unique blend of experience and energy to her role as Clinic Manager. She has worked alongside Dr. MacArthur since 2018, in a range of roles across administration and operations before stepping into her current position. Today, she oversees the clinic’s daily operations, manages the team, coordinates business logistics and supports the clinics growing surgical program with precision and care.
Prior to joining the clinic, Lauren held leadership roles as a retail manager for a national makeup brand and as a sales manager in the catering industry. With nearly 20 years of experience as a professional makeup artist, she has long been immersed in the beauty and aesthetics industry—a background that gives her a deep understanding of both client care and visual detail.
Known for her warm personality and strong organizational skills, Lauren is committed to ensuring a seamless and welcoming experience for both patients and team members.
Outside of work, she enjoys spending time with her husband and their two young sons and still takes on the occasional makeup job for long-time clients.
With a professional background in medical aesthetics and a personal love for skincare, Janna brings both knowledge and heart to every part of your experience at New Age. As one of the first people you'll speak with, she’s often behind the emails, phone calls, and follow-ups that keep the patient journey smooth, clear, and welcoming.
Her clinical background gives her an insider’s edge when answering questions or helping you understand your options, whether you're navigating a referral, prepping for a procedure, or just curious about the benefits of microneedling. She's all about helping you feel informed and cared for.
Janna thrives on clarity, kindness, and connection — and she’s always happy to share skincare tips, sunscreen reminders, or her favourite products (if you ask).
“Protecting your skin from the sun is a simple act of self-care, like drinking water or getting enough sleep. It's essential for your health and well-being.”
She’s especially passionate about helping patients feel confident, supported, and comfortable at every stage — because great results start with a great experience.
